TERMS OF SERVICE

Before using the Services, please make sure to carefully read these Terms and Conditions. It's important to know that when you use the Services, you are agreeing to follow these rules. If you don't agree with these rules, you won't be able to use the Services, and we recommend leaving the website immediately. If you choose to keep using the website or place product orders, we will consider this as your agreement to these Terms and Conditions.


UNDERSTANDING THESE TERMS & CONDITIONS

Within these Terms and Conditions, some words and phrases carry specific meanings, which we refer to as 'defined terms.' You can recognize these defined terms because they begin with capital letters, even if they don't appear at the beginning of a sentence. When a defined term is used, its intended meaning is explained in the section of the Terms and Conditions where it was initially defined. You can locate these explanations by referring to the sentence where the defined term is enclosed in brackets and quotation marks.

When we refer to "Naema", "we", "us" or "our", we mean Naema Corporation or, where relevant, its affiliates. Where we refer to "you" or "your" we mean you, the person using the Services.

We've included headings to make it simpler for you to understand these Terms and Conditions and find information easily. Please be aware that these Terms and Conditions are exclusively available in English. We won't keep records of the agreements between us and you for the provision of Services or between you and our partners for product sales. Hence, we recommend you print or save a copy of these Terms and Conditions for your own reference. It's important to note that we may make changes to these Terms and Conditions periodically. Therefore, we encourage you to visit the website regularly and review the Terms and Conditions every time you use the Services to order products to ensure you're aware of the current legal terms in effect.


1) GENERAL CONDITIONS

Naema retains the authority to refuse service to any person, regardless of the reason or timing. The transmission of credit card information is consistently encrypted during network transfer. You explicitly acknowledge and consent not to replicate, duplicate, imitate, vend, re-vend, or exploit any aspect of our service without securing written consent from us.

2) OUR SERVICES

Naema provides an online platform that enables you to explore and purchase a diverse range of women's suits and related fashion products showcased on our website. Our services encompass the ability to browse our product catalog, place orders for items you desire, and arrange the delivery of those products to your designated location. In addition, our customer service team is available to assist you in resolving any inquiries or concerns you may have regarding our products and services. Your contract with Naema is considered complete once the products have been successfully delivered to your chosen address or collected by you from a designated pickup location. In order to use the Services you must be over 18 years of age.

3) PRODUCTS

We aim to provide accurate product descriptions on our website. However, please note that these descriptions are based on information provided by our partner boutiques and brands, and they are responsible for their accuracy and completeness. While we make every effort to ensure accuracy, occasional errors may occur. If you have questions or need more information about a product, please feel free to contact our Customer Service Advisors. Additionally, the product images on the website are for illustrative purposes, and although we do our best to depict colors accurately, we cannot guarantee that your computer's display will precisely represent the actual product colors.

4) ORDERS, PRICES, PAYMENT & TAXES

By completing the checkout process and clicking the "Place Order" button, you are making an offer to purchase products from Naema. All orders depend on product availability and confirmation of the order price, and we may have to cancel your order (or a portion of it) if the product is unavailable or not available at the order price. Legal ownership of the purchased product transfers to you upon shipment of your order, while the risk associated with the product remains with the Partner and/or Naema (as applicable) until the product is delivered to your specified address.

Payment should be completed before delivery, following the account details provided by Naema, unless mutually arranged by both Parties. Naema reserves the right to postpone the fulfillment of delivery obligations until payment is received. Written consent from both parties is essential to establish any installment payment terms. If there is reasonable doubt about your creditworthiness, Naema retains the right to withhold service agreement fulfillment.

5) RIGHT TO WITHDRAWAL & REFUND POLICY

Customers at Naema may exchange an online product purchase under the following conditions:

  • Within a 10-day grace period of receiving the product.
  • When the product remains unused.
  • With the original packaging as intact as possible.
  • In cases where Naema has not labeled the product as a sale item with specific exchange terms specified at the time of purchase.
  • When the product is not designated by Naema as non-returnable for hygienic reasons, sale reasons or otherwise stated thereof. 
  • If the product is not customized or specially tailored for the customer.
  • Customers can exercise their right of withdrawal by contacting (enter email). Additional guidance will be provided to customers upon contacting the aforementioned email address.

6) PROTECTION OF INTELLECTUAL PROPERTY RIGHTS

The content featured on this Naema website, including but not limited to text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, trade dress, logos, software utilized for website design, implementation, and usage, the overall layout, structure, and organization of the website's content, data and information compilation, video clips, musical compositions, audio clips, designs, devices, or any other material (collectively referred to as "Contents"), is safeguarded by both domestic and international intellectual property laws. Naema holds all rights and/or licenses related to the Contents. Any use of the Contents that is not explicitly authorized by these Terms of Use constitutes a violation of these Terms of Use and may breach copyright, trademark, trade dress, patent, and other legal provisions. You acknowledge and agree that, except as explicitly outlined here, none of the Contents may be copied, duplicated, distributed, republished, downloaded, displayed, posted, transmitted, altered, or transformed into derivative works through any means without prior written consent from Naema. Specific regulations for using other items available on the website may be addressed elsewhere within the website and are hereby incorporated into these Terms of Use by reference. The utilization of Contents on any other website or within a networked computer environment for any purpose is strictly prohibited. All rights that are not expressly granted within these terms are reserved for Naema.

7) INDEMNITY

Subject to applicable law, you agree to indemnify and hold Naema, along with its parent company, subsidiaries, affiliates, and their respective officers, directors, shareholders, legal representatives, attorneys, agents, partners, employees, and those who may succeed or be assigned such positions, free from any harm, loss, liability, claim, request, cost, penalty, or expense (including reasonable legal and professional fees and court expenses) that arises from or is related to your usage of the Naema website. This includes, but is not limited to, any submissions you provide to us or any violation of these Terms of Use on your part.

8) FORCE MAJEURE

In the event that Naema is temporarily unable to fulfill its contractual obligations towards the User due to circumstances beyond its control, including nonattributable shortcomings on the part of Naema or third-party suppliers engaged by Naema, or in the event of a significant reason arising on the part of Naema, Naema reserves the right to terminate the agreement or suspend the fulfillment of its obligations for a reasonable period, as determined by Naema, without any obligation to provide compensation. Force majeure, including but not limited to situations where Naema's suppliers or transporters fail to meet their obligations or do so in a timely manner, regardless of the cause, weather conditions, earthquakes, epidemics, virus outbreaks, and pandemics, fire, power failure, loss, theft, or loss of tools or materials, road blockades, strikes or work stoppages, government measures, and import or trade restrictions, is considered. A situation of force majeure also applies if, due to any of the aforementioned circumstances, Naema's production is significantly halted. If force majeure occurs and compliance becomes permanently impossible, both parties have the right to immediately terminate the agreement for unfulfilled obligations. Neither party is entitled to compensation for any damages suffered or to be suffered as a result of the suspension or termination described in these terms.

9) LIMITATION OF LIABILITY

We cannot assure, represent, or warrant that your utilization of our service will be without interruptions, punctual, completely secure, or entirely free from errors. We do not offer any guarantees concerning the accuracy or dependability of the results that may be achieved through the use of our service. Please be aware that we maintain the right to suspend the service for unspecified durations or discontinue it at any time, without prior notice to you. You explicitly acknowledge that your use of the service, or any difficulty you may encounter in using it, is entirely at your own risk.

10) PRIVACY POLICY 

The User handles any personal data provided in compliance with legal obligations and in a diligent and appropriate manner, as delineated in their Privacy Policy.

11) CHANGES TO TERMS OF SERVICE

You can always access the most up-to-date version of the Terms of Service on this page. We retain the discretion, solely at our discretion, to modify, alter, or substitute any portion of these Terms of Service by publishing updates and alterations on our website. It is your obligation to periodically review our website for any modifications. If you continue to use or access our website or the Service after we post any changes to these Terms of Service, you are accepting those modifications.